Dr. Bobby and Dr. Lona delve into the crucial role of systems in chiropractic practice, focusing on patient care and business success. They discuss setting clear expectations with patients about care plans, time, energy, and financial commitments, and the importance of clear communication for patient education and retention. Utilizing tools like Insight scans and visual aids, they emphasize the value of objective measures while also highlighting financial transparency. With personal anecdotes and practical advice, this episode dives into the art of educating patients about the chiropractic process, and the pivotal tools for patient education and retention.
Dr. Bobby and Dr. Lona delve into the crucial role of systems in chiropractic practice, focusing on patient care and business success. They discuss setting clear expectations with patients about care plans, time, energy, and financial commitments, and the importance of clear communication for patient education and retention. Utilizing tools like Insight scans and visual aids, they emphasize the value of objective measures while also highlighting financial transparency. With personal anecdotes and practical advice, this episode dives into the art of educating patients about the chiropractic process, and the pivotal tools for patient education and retention.
Key Highlights
01:22 - The importance of marrying business and chiropractic goals for success
04:33 - The "convert to retain" approach
06:43 - Creating a positive first impression for new patients utilizing nonverbal cues and sensory experiences.
11:30 - Setting clear expectations and agreements around time, energy, and finances in the conversion process.
13:37 - The need for clear communication and accountability in the patient's care journey.
17:44 - Teaching patients before telling them their findings.
19:35 - Using tools such as insight scans to help patients understand their health issues
24:41 - The importance of objective measures in physical therapy.
28:14 - Providing clear expectations and agreements around care plans, including time commitments, financial options, and progress exams.
32:45 - Understanding the ethics of care in giving honest and correct care plans.
Resources Mentioned
To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast
To schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcast
Learn more about the Build Your Remarkable Practice: https://theremarkablepractice.com/build-your-remarkable-practice-podcast/
Learn what it takes to be Remarkable!: https://theremarkablepractice.com/