Which numbers actually tell you whether your practice is retaining patients well? Dr. Lona and Dr. Chris Grier break down the retention metrics that reveal where patients are staying engaged, progressing into the next phase of care, or quietly falling through the cracks.
Which numbers actually tell you whether your practice is retaining patients well? Dr. Lona and Dr. Chris Grier break down the retention metrics that reveal where patients are staying engaged, progressing into the next phase of care, or quietly falling through the cracks. From defining total active patients to tracking stick rates and conversion percentages through each phase of care, they show how better numbers can point directly to the parts of the patient experience that need attention. They also explore why table talk, progress exams, continued education, and staying connected to patient goals matter long after someone initially says yes to care. When you know where the leak is, you can stop guessing about retention and start improving the part of the practice that actually needs work.
Key Highlights
01:13 – The practice numbers many chiropractors track well and the retention numbers that tend to produce a blank stare.
02:20 – One deceptively simple question that reveals whether you actually know how many people your practice is taking care of.
05:17 – Why getting more disciplined about who is active and inactive creates a more useful baseline for understanding retention.
09:01 – A retention metric that can pinpoint where patients are falling out before completing the care you recommended.
11:04 – Where the biggest opportunity may be hiding when patients finish their initial care and are not ready to continue.
13:11 – Two parts of the patient experience that can make a significant difference in early retention.
16:03 – Why patients can begin to drift once they feel better and what your team still needs to provide at that stage of care.
23:00 – Moving beyond a single retention average to find the specific leak that is actually worth fixing.
Resources Mentioned
Learn more about the TRP Remarkable Practice Immersion - Nov 13 - 14, 2026 in Adelaide, AUS - https://theremarkablepractice.com/upcoming-events/
To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast
To schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcast
Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast